Porting Exceptional Error Unknown Error

KendaichiKendaichi Posts: 2Member

I have been trying to Port my old phone number from an older carrier and the system just won't let me proceed with the porting process. Everytime I click to submit the port, the error "Exceptional error Unknown Error" pops up and tells me to check device.


I verified with my old carrier that my account number and pin are correct so this must be on Unreal's end.


Please help!

Answers

  • MannyManny Posts: 146Member, Moderator mod

    @Kendaichi said:
    I have been trying to Port my old phone number from an older carrier and the system just won't let me proceed with the porting process. Everytime I click to submit the port, the error "Exceptional error Unknown Error" pops up and tells me to check device.

    I verified with my old carrier that my account number and pin are correct so this must be on Unreal's end.

    Please help!

    Hi, @Kendaichi. I have sent you a PM requesting some information regarding your account. I will be happy to help you sort the issue out.

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