How do I replace my existing UNREAL mobile phone device with a new phone?

vfbvfb Posts: 1Member

My phone is getting old and the battery is not holding charge anymore. I bought a new unlocked BYOD phone and a UNREAL SIM card.
I want to keep my existing UNREAL mobile account (email), continue with the same plan and just have a new device.
Thank you for your reply.

Answers

  • MannyManny Posts: 146Member, Moderator mod

    @vfb said:
    My phone is getting old and the battery is not holding charge anymore. I bought a new unlocked BYOD phone and a UNREAL SIM card.
    I want to keep my existing UNREAL mobile account (email), continue with the same plan and just have a new device.
    Thank you for your reply.

    Hello @vfb! We apologize for the delay. Our records indicate the account associated with your LG Nexus 5 was canceled on 12-28-2018. Therefore, we'd appreciate it if you could please confirm if you still need assistance with your previous request.

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