Problem with port from Freedompop to Unreal Mobile
I recently went through the process to port my Freedompop number to Unreal Mobile, but some sort of glitch happened in the Unreal Mobile system after the port went through and they somehow lost my number, and they had to restart my Unreal Mobile account from scratch. Now I don't have access to my old number, and it's been almost two weeks. Unreal is supposedly dealing with Sprint on this issue, but I still don't know what happened, and I've gotten no solid answers. They are putting me in a helpless situation, as getting my old phone number back is critical. I use it for many things, financial and health related, and I don't have an easy way to change it on all the various systems. I simply need my number back, as I followed all the proper procedures to port it, but Unreal Mobile made some sort of mistake in the process.
Does anyone know how to solve this? Would it be possible to reactivate the number on the Freedompop side instead of on the Unreal side, and then try porting it again? Should I contact Sprint? I don't know what to do, and no one with Unreal Mobile support has been able to give me any answers.