Help & FAQs - UNREAL Mobile

Getting Started with your UNREAL Mobile service

Learn how to setup and start using your new UNREAL Mobile phone service. Select the type of device you are using (phone, hotspot or SIM card) for applicable setup instructions.


How To Transfer Your Phone Number

You can bring your phone number over from your old carrier through our simple porting process. You'll need the account and PIN number from your old account. But make sure not to cancel it yet!


Manage Your Account

Having trouble logging in? Do you need to change your password? Learn how to manage your UNREAL Mobile account including personal information, your login details and usage records.


How To Check Your Voicemails

Learn how to hear and manage the voicemail messages that have been left for you. Locate the voicemail application or dial '1' to reach the voicemail phone line.


Picture texting (MMS) doesn't work!

If you are having trouble sending and receiving pictures or other media via text message, click here for troubleshooting steps.


My Phone Is Not Working

Are you having problems calling, texting or accessing the internet on your UNREAL Mobile phone? We can help.


Show me all of the FAQs!

If you have questions that are not answered by the above articles, click here to access the rest of our FAQ articles.